DELIVERY
UK Delivery Only | FREE DELIVERY Over £40.00
Standard delivery | £4.55
All orders are roasted to order, processed and dispatched generally within 2 working days, having given the coffee time to de-gas.
We ship via Royal Mail Tracked 48 service with their aim to deliver to you in a further 2 to 3 working days after posting, including Saturdays. You will receive Tracking information by email when your parcel reaches their local distribution centre.
Orders £40.00 or less incur a £4.55p shipping fee. Orders over £40.00 (after any promotional discount) include free shipping.
Refund and Cancellation Policy
To be read in conjunction to our Terms and Conditions Policy
COFFEE - WHOLE BEAN or GROUND
Should you be unsatisfied with the quality of what you have received please contact enquiries@primecoffee.co.uk within 7 days of delivery and we will endeavour to resolve the issue to your satisfaction. Please make sure you still have the original packaging which must be returned with the contents.
Any refund, if approved, will be refunded to your original payment method.
Please allow up to 14 days for the refund to be processed.
However, should you order COFFEE incorrectly or simply change your mind we will not offer a refund or exchange as we do not accept returns of perishable products which have been produced to order.
BREWING EQUIPMENT
If you have any problems with your order, please don't hesitate to reach out to our customer support team about a return or exchange within 28 days of purchase. Please email us at enquiries@primecoffee.co.uk
